Privacy Policy

Royal Jewellery Loyalty ("we", "us", "our", "Platform", or "Service") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, when it may be shared, and how we protect it.

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

Depending on how you use the Platform, we may collect different categories of information.

• Account information
• Business information
• Customer information entered by businesses
• Transaction and invoice information
• Loyalty activity
• Reward and coupon activity
• Device and technical information
• Location information where enabled
• Payment and subscription information
• Communications and support information

When you create an account, we may collect information such as:

• Name
• Email address
• Phone number
• Password or securely stored password credentials
• Account role
• Subscription information

We use this information to create and manage your account, authenticate access, provide the Service, and communicate with you.

Business users may provide information about their business, including:

• Business name
• Business category
• Business logo
• Business phone number
• Business email
• Business address
• Business location
• Branches
• Loyalty program configuration
• Rewards and coupons

Businesses using the Platform may enter or collect customer information through their loyalty programs.

This may include:

• Customer name
• Phone number
• Email address
• Invoice number
• Purchase-related information
• Loyalty stamps
• Rewards
• Coupon usage
• Customer feedback

When you access the Platform, certain technical information may be collected automatically.

• IP address
• Browser type
• Device type
• Operating system
• Pages or features accessed
• Approximate usage timestamps
• Error and diagnostic information

This information may be used for security, analytics, troubleshooting, performance, and service improvement.

Certain Platform features may request location information, such as business location or branch location.

Location access may depend on your browser, device, account settings, and the features you choose to use.

You may be able to control location permissions through your device or browser settings.

Paid subscriptions may be processed through third-party payment providers such as Razorpay or other payment processors supported by the Platform.

Payment providers may process payment information according to their own privacy policies and terms.

We may receive information such as payment status, transaction identifiers, subscription identifiers, payment dates, and other information necessary to manage your subscription.

We may use collected information to:

• Create and manage accounts.
• Provide loyalty and business management features.
• Process subscriptions and payments.
• Provide customer support.
• Verify accounts and transactions.
• Prevent fraud and abuse.
• Maintain Platform security.
• Monitor and improve Platform performance.
• Develop and improve features.
• Send important service notifications.
• Comply with applicable legal obligations.

We do not treat your personal information as something to be sold simply because you use our Service.

We may share information where necessary to operate the Platform, including with:

• Payment processors
• Hosting and infrastructure providers
• Communication providers
• Analytics and technical service providers
• Security and fraud-prevention providers
• Professional advisers where appropriate
• Authorities where legally required

The Platform may integrate with third-party services, including payment providers, maps, messaging platforms, analytics services, hosting providers, and other external services.

Those services may collect or process information according to their own privacy policies.

We recommend reviewing the privacy policies of third-party services you choose to use.

We may use cookies or similar technologies to support login sessions, security, preferences, analytics, and Platform functionality.

Cookies may be essential for certain Platform features to operate correctly.

You may be able to manage certain cookies through your browser settings.

We may contact you regarding your account, subscriptions, security, transactions, service changes, or support requests.

Where permitted and where you have provided appropriate consent, we may also send product updates, educational information, or promotional communications.

You may be able to unsubscribe from non-essential promotional communications.

We use reasonable technical and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based system can guarantee complete security.

We retain information for as long as reasonably necessary to provide the Service and for legitimate business, security, accounting, fraud-prevention, or legal purposes.

Retention periods may vary depending on the type of information and the reason it was collected.

Depending on applicable law, you may have rights relating to your personal information.

These may include rights to request access, correction, deletion, restriction, or other forms of control over your personal information.

Requests may be subject to identity verification and applicable legal limitations.

If you operate a business using Royal Jewellery Loyalty, you may act as the party responsible for information about your customers that you collect through the Platform.

You are responsible for determining what information you collect, why you collect it, how long you retain it, and whether you have the required legal basis or permissions.

You must not use the Platform to collect information unlawfully or for purposes that violate applicable privacy laws.

The Platform is intended primarily for businesses and their customers and is not designed to knowingly collect unnecessary personal information from children.

If you believe that a child has provided personal information to us improperly, please contact us so we can review the matter.

Depending on the infrastructure and service providers used by the Platform, information may be processed or stored in locations outside your state or country.

Where applicable, we take reasonable steps to ensure that such processing is handled in accordance with applicable legal requirements.

We may update this Privacy Policy from time to time to reflect changes to our Service, technology, legal requirements, or business practices.

The updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us.